Returns & Exchanges at Carcadia

We understand that sometimes products might not meet your expectations, or you might change your mind. At Carcadia, our aim is to make the returns and exchanges process as smooth and hassle-free as possible for you.

Returns Policy

If you're not completely satisfied with your purchase, you can return it to us within 30 days of the purchase date for a full refund or exchange. Please ensure that the product is unused, in its original packaging, and in the same condition you received it.

Initiating a Return

To initiate a return, please contact our customer service team with your order number and reason for return. Once approved, we'll provide you with a return address and further instructions.

Exchanges

If you wish to exchange a product, the same return conditions apply. Once we receive the original product, we'll dispatch the replacement item to you.

Refunds

Once we receive and inspect the returned product, we'll notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Return Shipping

You will be responsible for paying the shipping costs for returning the item. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately with photos and order details at contact@carcadia.com. We'll arrange for a replacement or refund without any additional costs to you.

Non-Returnable Items

Please note that certain items, such as sale items or personalised products, may be non-returnable. Always check the product description or reach out to our team for clarifications.

Questions?

If you have any questions or concerns regarding our returns and exchanges policy, please don't hesitate to contact us. Our dedicated team is here to help and ensure your satisfaction.

Thank you for choosing Carcadia. We value your trust and aim to offer the best possible shopping experience. 🚗🌿